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How do I order?

When making a purchase in our online store, you will notice how easy it is to add products to the shopping cart, review every aspect of your order, and enter your payment information in our secured checkout.

I've picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway at we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

How can I cancel my order?

If you change your mind and wish to cancel your order, please contact us within 48 hours of your purchase. We can help cancel your order if the request is made within this time frame. We cannot guarantee adjustments beyond this period.

I didn’t receive an email to confirm my order! Was it successful?

Firstly, kindly check the spam or advertisement folders of your email account. Chances are our email was automatically sorted by your email filter. If you cannot find the Purchase Confirmation email in there or suspect that you may have made a typo in your email address when placing the order, please contact our Customer Service team at to update your email address again.

How do I track my order?

When your order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look there if it feels like you have been waiting a little too long. You can also go to our order tracking page here to track your order easily. *Please note that due to a large volume of data and continual updates, there may be minor delays in our tracking system compared to the real-time updates from the carrier. In these instances, please contact us at and leave your order number, or the email address used to place your order. We will get back to you with an update as soon as we can.

What kind of emails will I receive about my order?

After you have placed your order at our shop, you will receive the following E-mail messages: Order confirmed: You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will receive an email to inform on cancellation. However, if you do not receive any information within 3 business days, please feel free to contact our customer service representatives here Order has been shipped: This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information. Order has been delivered: Once your order has been delivered to your place, you will receive a delivered notification for your order.

How do I receive multiple item orders?

In order to expedite the delivery of your order, we may ship items at different times from different shipping centers. Our goal is to get you your order as fast as possible. Each item may have separate delivery dates. You will receive an email notification when each parcel is shipped.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us here


Where do you ship the items from?

We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our suppliers from different channels worldwide, to easily deliver the item to you.

Products showing as sold-out. What should I do?

If the item you are looking for is still on our site but has run out of stock, please contact us at We will verify its status and make sure you have the product details to hand.

Why do we display products that are out of stock online?

We deliberately leave out-of-stock items visible on our store so you can still have access to the product details or so that you can purchase them again at a later date once we have restocked our inventory. When shopping, you can choose to filter the product search result by availability only. In some instances, we may offer to notify you via emails once the products you are looking for are back in stock again.

How do I get the latest models?

If you want to update the latest products. You can register as a member with Realcock 2, we will always send emails about the latest products so you can update the information you want. Or you can visit our website to see the latest shoes from us:

How do I get promo code?

If you want to receive discount codes or promotion notifications. You can sign up as a member with Realcock 2, once registration is complete and we will always send information to the Realcock 2 member mailbox so you don’t miss any special programs.

How do I find the product I'm looking for?

If you need help finding a product, use our product search at the top of any page. Simply enter either keyword(s) or a product number in the search box and press Enter. The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various categories on the left hand side of the page displaying your search results: for example Price, Product Type, Size…

What if I can't find the product(s) I'm looking for?

What if I can’t find the product(s) I’m looking for?

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us here


Which payment methods do you accept?

All international credit/debit cards accepted. Click here

Are my payments secure?

Yes, it’s 100% Secured. We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

Which currencies can I shop in?

US dollars will be the default currency in our store. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

I'm having trouble completing my payment?

Please double check that your shipping and billing details are complete and correct, and try to check out using a different web browser or try again with an alternative payment method. If you still have an issue, please let us know, or contact your bank about the payment.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us here

Why does my card payment fail?

The reasons for payment failure can often be attributed to several factors, including:

Card Declined: This can happen if your credit or debit card has expired, there are insufficient funds in your account, or the card has been deactivated.

Incorrect Information: If you input incorrect credit card details, such as the card number, expiration date, or CVV code, the transaction may be declined.

3D Secure Lock: Sometimes, your bank may require you to verify the transaction by using a one-time password (OTP) sent to your phone or email. If you fail to input this code or input it incorrectly, the payment will not be successful.

Payment Limit or Card Restrictions: Your card may have a limit on the amount that can be paid in a single transaction or in a day. Check whether your card has such limits.

Bank Issues: There could be errors from your bank’s side or the Stripe payment system. Try the transaction again after some time or contact your bank for more information.

International Card Restrictions: Occasionally, your bank may block international payments or payments from specific locations. If you are attempting to make a payment from a location that is not your home country or from a country where your card is not accepted, the transaction may be declined.

If you encounter issues when making payments through Stripe, you should contact your bank or card issuer for further details and to resolve the issue.

Exchanges & Returns

What should I do if my product arrives damaged or defective, or isn't what i ordered?

If you have received products which you did not order or a damaged/defective product, please do not remove any tag and keep the original packaging in the same condition. We would recommend you to contact customer service here and let the representative know the details of your package. Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to confirm its condition and further assist you with the procedures.

How do I return my order?

You can return your online order within 7 days of receiving your order. To initiate a return request, please first notify our support team at [email protected] Please head over to our returns & exchanges page here to make sure that your items are eligible for return and for further instructions.

What are the conditions for returning my product(s)?

You can return your order within 48 hours of receiving it In order for a return to be accepted, it must meet the following conditions: The item(s) must be unworn, not-used, in the same condition that you received it and has not been washed and/or put in a dryer for any reason. The item(s) must also not smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.

When will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Can I exchange my product(s)?

You can exchange for different sizes, different colors or different items. You may proceed with item exchange provided that the item meets our Return/Exchange Policy here

What do I do if my question isn't covered here?

Contact Us
Availability: Email: [email protected] 3 Easy Ways To Get In Touch Our happily helpful Realcock 2 Experts are on hand if you need them, whichever way you contact us. Click to see FAQs page Send a Message.

Shipping & Delivery

What is the delivery time?

Our typical delivery timeframe is 3-7 days for all purchases in the US. For orders outside of the US, shipping time may vary depending on your region.

Do you ship worldwide?

We ship almost worldwide. Nonetheless, there is a small list of countries that we cannot accept deliveries to. This is mostly down to international embargoes or problems getting goods through customs. You will be notified if we’re unable to ship to a specific location.

Will I have to pay taxes/import fees upon receiving my product?

It’s possible that in some cases, your order may be subject to taxes. But as we have no control over these charges, we can’t tell you what the cost might be; customs policies and import taxes vary widely from country to country. If you’re unsure, please check your home country’s import tax policies. Our shipping covers delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. We will include the necessary documents for customs/border control with your parcel, but your country’s assessment of these documents, the time it takes and the import taxes charged are out of our control.

When will you dispatch my order?

Orders are usually dispatched within 1 business day of payment of order. For some special items that are not available at that time, it might take longer to dispatch. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Which couriers will be used for delivery?

Courier companies include DHL, FedEx, EMS International, UPS, USPS, and shipping couriers available in your country.

How to calculate shipping costs?

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Why is my order late?

We always try our best to deliver your order within our standard delivery times. Occasionally, delays can happen, which are often beyond our control. In this case, we will always try to inform you beforehand. If you didn’t receive the notification, please contact us so that we can conduct an investigation.

How can I track my order?

You can check the status of your order in three ways: Through the Shipping Confirmation email: Click on the track and trace number that you find in the Shipping Confirmation email. Track on our website Go to “Order Tracking” page on our website here *Please note that due to a large volume of data and continual updates, there may be minor delays in our tracking system compared to the real-time updates from the carrier. In these instances, please contact us at and leave your order number, or the email address used to place your order. We will get back to you with an update as soon as we can. Online on the courier’s website: Go to the track and trace section of the courier’s website, and fill in your track and trace number.

What do I do if my question isn't covered here?

You will be notified by email with a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider. If you have not received this email within this timeframe(7-14 business days), make sure to check the spam or junk folders in your email account sometimes the email may end up there. If you still can’t find it, kindly contact our Customer Service team for help!

I inputted a wrong shipping address. How can I fix it now?

We are able to help you correct the shipping address at any time before the order has been dispatched. Please contact us as soon as possible at However, we are unfortunately unable to update the shipping address once an order has been processed.In this case, you can try to contact the courier for advice and further assistance. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to prevent possible fraud. We advise you to check and update the shipping details in your Realcock 2 account to avoid any future issues.If you make an order as a guest, please contact us for further assistance.

The tracking says my order was delivered but I never received it!

We understand that’s scary! Please try searching around your house, asking your family and neighbors first. Most of the time, an order is received by a family member and ends up forgotten about. If it still doesn’t turn up, please kindly contact our Customer Care team for further assistance.

I ordered more than one item for one order but only received one item, the other item is missing. How can you help?

Depending on the product you ordered, we might ship from different shipping centers around the world. Our goal is to get you your order as fast as possible! Each item may have separate delivery dates. You will receive an email notification when each parcel is shipped If you realize that an item is missing from your order, please contact our Customer Service team immediately at Our team will start an investigation with the courier. Since we might ask you for photos of the outer box including the printed label, please do not throw it away.

Can I change the delivery address?

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If your shipment has been dispatched, we won’t be able to update your order from our side anymore. Please contact the courier to request a destination change for your shipment upon the tracking number is available.

What do I do if my question isn't covered here?

UIf you cannot find the answer to your question here, we recommend you to contact us here

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Not finding the help you need?

Please contact us via email: [email protected].

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